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Update Alternative Solution: Check out solution with Custom Scrolling in Firefox here (video)
UPDATE 2011 August: For scrolling issues/problems with Snagit 10.01 and firefox see the last comments for a solution.
Snagit is the Best Screen Capture software – I can confidently say no doubt about it. There’s a cliche that goes, “Nobody’s Perfect.” Well nobody doesn’t necessarily have to be a person, it can also be applied to things and animals. ‘Nothing is Perfect’ well with one exception SNAGIT IS PERFECT 🙂
Today I am sharing one common issue that some Snagit Fans may have experienced and thought there was no solution. You get a nice long article that you want to capture and print but oh no! Snagit Scroll Feature won’t work! Relax am here to help you sort this one out.
First of all if you are still using Snagit version 7 or 8 you should think about upgrading. Lots of the little nagging issues in previous versions of Snagit have been resolved in Snagit 9. I think Snagit 9 upgrade is well worth it
To use the Auto-Scroll Capture feature correctly you need to adjust some settings. Follow the instructions below:
For Snagit Version 8 or 9
IMAGE
1. Select Input
2. Go to Properties
3. Click on Scrolling tab
4. Set the Scroll delay to “0” miliseconds.
5. Set the Scroll direction to “Both”
6. Click Apply, then OK
7. Select Input > Scrolling > Auto Scroll Window
8. Open the program you want to scroll.
9. Click on the Capture hotkey or open SnagIt and click the Red Capture button to start.
10. Once you see the hand-cursor, click on the middle of the window that you want to scroll and wait for a few moments for it to scroll and make the capture.
I recommend you use the Custom Scroll Window function because the settings of Auto-Scroll Window will not work properly due to the non-standard scrollbars that redraws during scrolling.
To use Custom Scroll, do the following:
1. Select Input
2. Go to Scrolling
3. Choose Custom Scroll
4. Open the program that you want to capture
5. Click the Capture hotkey
5. Once you see the crosshair scroll that allows you to drag your desired region then click on the down arrow control with the left mouse button to begin the capture.
For windows that is scrolled horizontally, I recommend you use the Extended Window input, most especially if you are using XP. To set Extended Window, do the following:
1. Select Input
2. Go to Advanced
3. Choose Extended Window
If you are unable to scroll, you can also change the Scroll delay value, to do so, follow this:
1. Select Input
2. Go to Properties
3. Click on Scrolling Tab
4. Set the Scroll delay to 300, then 500, then 1000 to see whichever allows you to create a successful capture.
If you continue to have problems performing your auto scroll captures contact our support team for assistance.
That’s all there is to it. I hope this has been helpful to you.
Credits to TechSmith Support Center.
Until Next Time 😉
Peter – Your Snagit Guide
Well done on the solution. This one has been annoying me (a little) for a while now.
SnagIt needs a complete overhaul, because I still ask myself every time I try to use SnagIt: “Is there something what do works on SnagIt”? I still hope that at some point Software casa gets some input from outer space to get it done.
I did what you had suggested, however it still doesn’t not work :O( And by the way, I have the latest version of Snagit(9th).
Thank you so much !!!!! It worked!!
This feature is great when it works. I never have gotten it to work properly on a very long webpage. In these instances SnagIt either failed completely or it would leave out sections of the page. I have a X4 processor and 6 GB RAM so it’s not a hardware issue. Other screen capture programs I have used can capture the entire page.
Now I have just reinstalled Windows 7 and SnagIt 9.1.3 and the scrolling window feature doesn’t work at all. I tried the fixes suggested in this article, but to no avail.
SnagIt is a good program but it still needs work to be great.
Same issue as above, I’m running Windows 7 Ultimate with the Snagit 9.1.3 build, and still no luck with the scroll feature.
When do you think TechSmith will have a fix for this?
I’m having the exact same issue with Snagit on two separate Windows 7 installs (Ultimate & Professional). One of the Snagit versions is 9.1.3 and the other is 9.1.2. I tried the suggestions in this article on both machines but the scrolling capture feature still doesn’t work.
If you are using firefox the problem is probably version 3.6. Down grading to FireFox 3.5.8 fixes the problem.
If you’re using firefox, I think it’s the one causing the problem. I can’t get the scrolling window to function in firefox, but it scrolls when I’m using IE. I haven’t tried it with other browsers though.
I couldn’t get it to work in Windows 7 + Firefox 3.6 but it works in Windows 7 + IE 8.
So the problem is Firefox. Hoping there is a fix soon.
The scrolling feature always worked in Win XP, but since I upgraded to Win 7 it has stopped working. Firefox version independent.
Please issue a fix for the scrolling feature. I use it quite often.
Yes, I think I have identified the problem. It’s affecting firefox 3.6 specifically, but not previous versions. So if you desperately need the scrolling functionality downgrade FF to version 3.5.8 instead.
Peter
Good thinking on the Firefox 3.6 problem…that was it.
Thanks !
I have the same issue w/ my upgrade to 9.1.3. I used the scrolling feature with Firefox v 3.6, but it didn’t work. I tried it in IE 8 and it worked fine. A little irritating, but at least now I have a workaround. Thanks everyone!
It works fine with IE, but not Firefox.
If you need scrolling feature, just capture the webpage on IE.
Chrome also has this problem.
Scrolling Window capture is the reason I plunked down the money for SnagIt — and I hope they jump on this quickly.
FYI – from a long-time SnagIt user – I am having the same problem on Firefox 3.6 (Windows 7 64 bit) – scrolling capture does not work. Bummer
The same problem with me on firefox but it works with IE
I wish you fix the firefox problem
Thank u
Hi,
This solution did fix the problem for IE8, but it didn’t fix it for Firefox 3.6 nor Google Chrome browsers. I’m using Snagit 9.1.3. I purchased this upgrade AFTER these browsers were released.
Do you have any intention of looking into that and updating? that is one of my favorite Snagit features. You have to keep this tool updated along with browsers. it’s a bad idea to ask people to downgrade or not upgrade their browser, instead.
I love snagit, but I won’t update again unless this problem is fixed, and it makes me stop using as of now for most of the things I need to do screen captures on.
The scrolling feature always worked in Win XP, but since I upgraded to Win 7 it has stopped working. Firefox version independent.
Please issue a fix for the scrolling feature. I use it quite often.
Hi,
This solution did fix the problem for IE8, but it didn’t fix it for Firefox 3.6 nor Google Chrome browsers. I’m using Snagit 9.1.3. I purchased this upgrade AFTER these browsers were released.
Do you have any intention of looking into that and updating? that is one of my favorite Snagit features. You have to keep this tool updated along with browsers. it’s a bad idea to ask people to downgrade or not upgrade their browser, instead.
I love snagit, but I won’t update again unless this problem is fixed, and it makes me stop using as of now for most of the things I need to do screen captures on.
this workaround not working with version 9.1.3 !
btw could you make full webpage capture with scrolling but without capturing scrollbars?
TY
I just tested this in both IE 8 and FireFox 3.6 and it does not work in Windows 7 Ultimate 64bit. I agree with the comments that an update needs to be made available as soon as possible 🙂
Thanks,
Brian
Edit – there is a hotfix available and I should have looked for it before echoing other comments made above.
I have tested it with both Firefox 3.6 and IE 8 and it works on both…
http://techsmith.custhelp.com/cgi-bin/techsmith.cfg/php/enduser/std_adp.php?p_faqid=2353&p_created=1264531389&p_sid=a4oVIF-j&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD0xNDM5LDE0MzkmcF9wcm9kcz0mcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfcGFnZT0x&p_li=&p_topview=1
i follow every step but It still not work
I have XP Pro, Mozilla 3.6.3 and Snagit 9.1.3
The hotfix didn’t work for me until I followed the steps OP mentioned!
Thank you very much!
Does their new version work ok? if so can we get a free upgrade? I literally cannot use this tool anymore and definitely no plans to buy the upgrade because of it.
The hotfix works for FireFox scrolling. Thanks
Thanks for the tips. It still doesn’t work every time but seems the most flaky with Firefox. I’ll keep experimenting.
I have windows 7 64 bit and installed recently Snagit 10 replacing version 9. On explorer and firefox autoscroll function does nor work properly. Only part of the window is captured.
I have windows xp and 7 and installed recently Snagit 10 . On explorer and firefox autoscroll function does nor work properly. Only part of the window is captured.
this is the problem in new version.
so before launching such a reputed program why dont u see that all the functions r working in most of the common set up?
irony is that same function was working in earlier ver perfatly – why such a down grade – with no solution so far ??????
The hotfix above (April 29th by Brina) fixed it beautifully! Make sure both Firefox and snag it are shut down.
I am running Windows 7 Pro and have SnagIt 9.3.1. I am using both Firefox 3.6.8 and IE8.
I updated the Auto Scroll properties as described in the walk-through and that took care of the scrolling issue with IE8. So, thank you for that.
I also installed the hotfix for Firefox but it doesn’t work. The page appears to scroll during the capture process, but the screen cap image still cuts off at the bottom of the first screen. However, unlike before the fix, the very bottom of the Web page is captured and appended it to the first half, so it looks like the middle of the page is missing. I guess it’s a step in the right direction, but it looks like the fix still needs work.
The scrolling screen capture feature unfortunately does not work in Windows 7 in SnagIT v10. It is working in SnagIT v 9.1.2
Applied the hotfix and still can’t get snagit version 9.1.3 Build 19) to play nicely with Firefox 3.6.10 – it does work with IE 7. I am used to not using Internet Explorer after having to suffer through IE 6.0 and really am not happy that my beloved firefox is being toyed with.
hi 2 all
I’m using Windows XP Pro
+ , , and and still dosn’t work with Auto Scroll Window feature. i try this hotfix with Sbagit 8.0 too and it doesn’t work.
PLeaSE help m3
Thanks
Yes, it also happened to me.
I am using windows 7 and firefox 3.6.10, The Snagit cannot scrolling.
thanks Brian Hankey for the link.
Here’s the step to fix the problem:
Make sure you have snagit 9.1.3 or upgrade it from
http://www.softwarecasa.com/snagit-upgrade.html
Install it.
Download scrollfix.zip
http://techsmith.custhelp.com/ci/fattach/get/85932/
Make sure to close your firefox and snagit.
then you can Install SnagitHotfix.msi
Restart your PC.
Thanks Tom! I would suggest instead to upgrade to Snagit version 10 here:
http://www.softwarecasa.com/snagit-upgrade.html
Somebody please tell Tech Smith that this problem is mostly with Firefox. I’ve seen their “knowledgebase” section it makes references to “some” pages have scrolling issues.
My Snagit 8 Used to work on Firefox, and then it stopped, but after reading some comments here, it seems to work just fine with IE.
So, its not so much the Snagit thats a problem, but the newer versions of Firefox.
I purchased Snagit 10 and after upgrading Firefox the scrolling stopped working for me as well (doesn’t work consistently in IE but who cares). The solution for me was to roll back to Firefox 3.5. Now it works perfectly! Snagit is an awesome piece of software and as far as I know it’s the only software, PERIOD, that can capture scrolling windows of the size and complexity that I need to capture. So, if the scrolling’s not working for you, try Firefox 3.5 … it worked for me 🙂
Hi Robert,
TechSmith has released a minor upgrade, Snagit 10.01 that should take care of this problem on Firefox 4 as well.
Totally agree with you about the awesomeness of Snagit 🙂
Thanks for giving me a place to start on this very frustrating problem. I am using Chrome – thought that might be the problem. I changed the Scroll Delay to 100 milliseconds…that did the trick for me.
Jayn, great tip for chrome users, thanks!
Snagit 10.0.1, Firefox 5.0, Windows Vista Pro SP2 64-bit. And even after trying the various delay settings etc it still won’t perform a scrolling capture — I just get the simple screen-shot, come what may.
Hi John,
Do you see the yellow arrow? Also please note that the lowest part of the window you want to scroll-capture must be visible. If not visible, the yellow arrow will not appear.
I tried to change the settings as recommended by changing “vertical” to “both” and it is not working !!! I am using os win 7 and firefox 5. I probably have to change to IE9
Win 7 + Firefox 5 — I’ve tried every solution presented here and on other sites. I see the down and side arrows but I am not able to scroll whether from the top or bottom of a webpage. It does work in IE9, so I either have to switch back to IE or forget scrolling. Scrolling is why I bought SnagIt in the first place. *** post edited, removed irrelevant ad.
v 10.0.1 both IE and Firefox on a Win XP Pro
Scrolling has stopped working. There are no arrows, just the cross hairs so now I can only capture the visible region. A real pity 🙁
Double-check that you have 10.01.58 installed. I had the same problem with 10.0, but once updated to latest release i can scroll again with latest firefox.
Thanks Peter.
Yes, I have build 58 (Mar 21).
It had been working fine previously, even with Firefox but now doesn’t work with either FF or IE.
Interesting update though is that I just installed Chrome on this PC and it works fine. That’s something at least! 🙂
Hello all,
first of all, thanks to Peter for this nice site! I will go deeper later… and get my 20 stamps collection free 😉
Well, I can see that everyone gets a particular behavior from SnagIt 9 or 10 and of course I got my own! As I have SnagIt 10 working fine for both FF5 and IE8, following details may help.
Well, here’s my story, as brief as possible:
– my initial environment: XP, IE8, SnagIt 9.1.3 : everything OK!
– I noticed that IE8 was sucking my RAM but IE9 was not a possible upgrade above XP => use of FF Portable 5.0 since 2 weeks (FF 5.1 is just different for Mac users)
– SnagIt 9 FF extension (version 1.2.3) did not offer scrolling capture
– I upgraded to version 1.0.0.1 yesterday (trial version, build 58 at March 21, 2011) and as a kind of magic, any type of scrolling capture did work in FF 5!
– I discovered today that auto-scrolling capture would not work anymore in IE8 (I still use it few times) but manual scrolling would still work => thanks to TechSmith French KB, I just upgraded to 1.0.0.1 build 68 (May 16, 2011=> @Peter & Adrian: please note this newer build!
– as this did not fix auto-scrolling capture in IE8, I carefully read some
of the tips provided in TechSmith French KB and I only applied this one: uncheck option “use fastest scrolling method” in Scrolling tab of the Input Properties dialog box
=> and now, ladies and gentlemen, I have the scrolling capture feature working fine in both browsers FF5 and IE8 under XP! with one little restriction: I have to use SnagIt main application to use this feature in IE8 as it would crash SnagIt when I launch it directly from IE8 SnagIt toolbar or from OneClick windows. I guess that these two launchers have their own settings and do not use settings defined in the main application; I don’t know what are the defaults settings for the toolbar and the OneClick windows does only use profiles => I have set up a specific profile for auto-scrolling capture in IE8 in OneClick and it works.
That all folks! I hope it could help some of you.
Cheers from France
PS: English and French KB from TechSmith have quite similar content but I could update with any relevant URL here in case it could provide more valuable information
Thanks Pierre, this was an excellent help.
After a few restarts of Snagit I also got problems with build 58 no longer wanting to scroll-capture with Firefox 5.01.
I updated Snagit to what I suspect the unofficial build 68 and after this step the scrolling now works again.
Please note that the new build doesn’t come as an installation file but must be manually pasted into the Snagit folder in the Program Files of your computer.
Snagit Update for build 68 can be downloaded here
The French post about this upgrade can be found here
Nice article about Snagit Scrolling……….
thanks…………
Build 68 was perfect. Thank you!
I’ve read all the comments and scoured help forums, but I cannot figure out how to make scrolling work with SnagIt 10.0.1 and Firefox 6.0.1. Please post any tips you have!
Never mind, I figured it out! Hadn’t installed build 68 correctly. Thanks, all!
my snagit ver. 10.0.0 (build 788)
my FireFox ver. 6.0.2
Snagit can not operate scrolling sreen capture,,
can you help me ?
Thanks
Hi Ray,
See the last comments. You have to upgrade your Snagit to the latest release to begin with.
Hello all,
I discussed a lot with American and French support teams from TechSmith… and with Peter too 😉
It appears quite clear that TechSmith does not want to spend (waste?) time in making their Snagit toolbar or even main application working fine with last versions of Firefox. Mozilla community’s pace is too fast for TechSmith: version 4 in March, 5 in June and 6 in September. I did not check but I guess versions 7 and 8 official will be released very soon. While Snagit 10.0.0 showed up around September 2010 and we get 10.0.1 one year later…
Here a status about auto-scrolling feature with Firefox and IE8 (under Windows XP). In case of issue in your own environment, you should check for something conflicting (other add-ons?), missing or inappropriate (wrong setting?) somewhere. You may need to refer to former comments for details.
Here below is how it works on my laptop and you could get the same… or maybe better:
– work fine in FF5 and IE8 with build 68 (unchecking option “use fastest scrolling method” could help and you may have to use main application in IE8 due to crash when using toolbar or OneClick)
– reported as not compatible with FF6 and I did not try to check using Add-on Compatibility Reporter to confirm: I was so fed up with TechSmith attitude favoring Internet Explorer that I gave up, reverting to Snagit 9 (it does not work in FF6 but I had Snagit 10 as a trial)
– you may notice that auto-scrolling feature would only work in FF5 with already opened tabs, meaning it would fail with any newly opened or reopened tab in your current session => poor workaround: save current session with the tab open for the page you want to scroll and save, close then restart Firefox and save your page :/
– Snagit extension does not save URLs for captured Web pages so you cannot jump back online to the captured Web page from the Editor and that was definitely a show stopper for me. TechSmith is aware of that bug since several months but no fix is scheduled
I will keep on complaining at TechSmith, saying that I will upgrade when it will work fine with Firefox (having all issues above fixed).
Cheers from France
@Ray: TechSmith did not update SnagIt to make it working with Firefox 6.
You could check this:
– install version 10.0.1 build 68 on your system
– install Snagit extension for Firefox (xpi file); Firefox
– install Add-on Compatibility Checker module in Firefox 6 to make Snagit extension enable
– check if Snagit auto-scrolling feature works again
– please let Mozilla know by submitting a report from Add-on Compatibility Checker module (Compatibility button)
I just upgraded to 10.0.1.58 (the most recent as of today) and now Scrolling fails on my company’s web-based product. Other websites scroll properly.
Scrolling worked flawlessly until the upgrade. This is a serious problem.
I am on Win7 with IE8. I am setting up an All-in-One profile to save to JPG. When I click to start the capture, SnagIt starts to capture the window, but does not seem to recognize that it should scroll – I never get the scrolling option.
NOTE this is IE8, not Firefox.
Thanks for this – for some reason the scrolling just stopped working on my Snagit version 10 system. Following the above guide it working – not quite as I want it – but useable and it’s given me the hints to customise Snagit the way I want – when I have a bit more free time.
Thanks – I find the package really useful for writing tutorials.
Just unchecked “Use Fastest Method” and it worked! Thanks.
Hello,
I am using snagit 9 and unfortunately that fix did not work still wont scroll.Any other suggestions.
I’m using FF 7.01 and the latest Snag-it, and scrolling isn’t working, whether I use a specific scrolling window profile or the all-in-one profile (the round scroll button doesn’t even show up in the AIO profile).
It *seems* like it’s a focus issue, where snag-it no longer is able to recognize the different frames in a window (i.e. the red box that normally highlights just the browser content, or a toolbar, or the entire window, etc.)
Being a longtime code myself this seems like it should be an easy code tweak for the developers, however I’ve come to learn over the years of being a snag-it/techsmith products’ customer that the devs at Techsmith are slower than molasses in the tundra. I’m not sure if this is due to lack of sales, or caring about their product(s) or what, but it’s a shame since it’s the best out there.
Hi Geegdrop,
I understand where you are coming from as I have had the same problem but I also have total understanding for TechSmith. Firefox has started releasing updates in such a rapid succession that it must be impossible to follow this development.
I had problems with ff v6 but after version 7 was released it is now working without problems again. If I come across any particular website that is causing problems I open it in explorer instead and that should normally solve it.
I don’t think it’s that easy to follow the development and especially since firefox is changing how it has handled the scrolling all the times in the last updates. Until firefox is released in a more stable fashion I think it’s hard to solve this, but please note that I am a layman when it comes to this programming. Please also note that I am not a TechSmith employee and am not connected to their product development.
I agree that Snagit is the best out there, no question about that.
Happy Snagging 😉
Peter
A workaround for Firefox that may work is to open your FF option (located under Tools), choose Advanced, and then under Browsing, untick “Use Autoscrolling” and “Use Smooth scrolling”. This worked well for me under Firefox version 7.
As of 11/15/11, latest version allows me to capture a scrolling window on Windows 7 64bit, Home Premium.
Hello, I`m getting weird problem with SnagIt scrolling window function. I click Capture, red borders appear on sides of window, I click left mouse button and it makes a normal screenshot like with “Window” profile. I tried to record how my problem looks like with Camtasia Studio, but then I get another bug – it says “Wrong input” when I try to capture web page with SnagIt.
I have been using Snagit for Macintosh and FF for years. FF always seems to break this application’s plug-in. I resisted upgrading FF for the longest time and finally decided I had to upgrade to FF 9 (9.01 to be precise on the MacOSX 10.7.x, aka Lion). Naturally, even though there is a plug-in for FF that works with Lion, the auto scrolling is broken and often crashes FF. The “Custom Scrolling” technique you created with TechSmith assistance, cannot be used on the Mac version of snagit. There is no custom scroll option and very few input options at all.
Any suggestions you can provide? BTW delay capture is a max of 10 seconds on the current snagit mac version.
Thanks for your excellent blog,
Steve
I have SnagIt 10.0.2 (Build 21), Firefox 10.02, and Outlook 2007
The scrolling function works perfectly in Firefox, but seems to freeze up when I try to use it for an email with Outlook.
Any suggestions?
Thank you kindly,
Monica
Pierre de Grenoble (France)
August 12th, 2011 on 6:22 pm
To the above poster – THANK YOU! My scrolling wasn’t working with anything! And I simply changed this “(unchecking option “use fastest scrolling method” could help and you may have to use main application” and now it works!!! I was going crazy.
Thank you!
Debbie
As usual, TechSmith introduces a new version (2.0, on Mac) and breaks the scrolling feature in Firefox. Again. What a bother…
Mac, it’s hardly Snagit that breaks the feature. Rather firefox breaks the feature with their constant updates.
I’m using Snagit 10 and I can’t make it work – I’ve followed your diagrams and settings to the letter, and No, SnagIT isn’t perfect – it hasn’t worked for several versions of Firefox. Is anyone going to fix it, or is the solution “just buy the next version?”
want to scroll a webpage to PDF and this used to work beautifully
Hello Sharon,
Please try the workaround here, it should work for most webpages:
http://77.104.138.121/~callouts/superstamps/1250/snagit-scrolling-problem-firefox-solution/
I hope that helps.
i’m on a mac too…no ‘input’ options at all…
any clues as of yet as to how to resolve the issues with the scrolling when the snag it interface offers no control over input whatsoever?
THANK YOU SO MUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My two cents: The custom scroll seems to work best when the selected area is at a maximum height i.e. don’t just select a narrow band across the top of the screen.
BUT – better still, use Safari for the scrolling. I normally use FireFox (for the rounded corners and Addons) but Safari also shows rounded corners. And it works for scrolling capture where FireFox doesn’t.
IE 8 also works for scrolling capture but doesn’t show rounded corners.
For a screenshot, that’s all that’s required.
Trying to scroll Netflix cue screen. Just 2 pages, couldn’t get it done. The delay to 300 ms finally worked (v. 8). The only thing that is curious is that app will not retain the new setting and reverts back to “0” after the scroll is done.
I have SnagIt 11 and IE 8, and the scroll option does not work.
For “All in one” and “Scrolling Window” the scrolling indicator (at the bottom of the window) does not appear.
Any ideas (besides updating IE b/c I can’t in my work PC) would be greatlt appreciated.
Thanks!
I have noticed that when I have to large windows opened, when the lower part of the window goes over the windows bar at the bottom the scrolling doesn’t appear. Try making the window smaller and let me know if that helps?
Peter
@Peter, I was about post about the same thing. That even in snagit 11, the scrolling feature didn’t work in my browser. My browser that I’m using is Comodo Dragon ( a better version of google chrome ) and snagit wouldn’t scroll and capture at the same time, windows I had open.
Scrolling active window doesn’t work either.
However, setting snagit to ‘scrolling window’ , and having the window smaller seems to work, and get the window to scroll and capture! Thanks! =)
..Now if only snagit would be able to capture the entire screen..every pixel of 1366×768 that I have..plus the scrolling image. Instead of just my browsers window..so that it’s 1366x(however much snagit scrolls, say 1366×1152)
Thanks again. ^_^
Ah, too bad I can’t edit my reply on here, had a couple mistakes. xD
Hi,
I have SnagIt 10 and Chrome Version 24.0.1312.57 m, and the scroll option does not work. I tried all but it seem that there is a proble with Chrome with disable the scrolling option
See if this workaround for the Snagit scroll problems works for chrome.
Peter
The options change to “both” and zero (which is default) doesn’t solve the interrupted scrolling output problem for me. Doesn’t work on FF 18.0 or Chrome 24.0
I’m a registered 9.1 Snagit user
Solutions?
Hi Jon, due to the fact that the browsers develop and change I would highly recommend that you upgrade Snagit to the latest version.
Scrolling window does not work at all in Snagit 11.
Try the blog post that I refer to.
Peter
Re Scrolling Capture Problem With Chrome browser
I found that by changing the Input > Properties > Scrolling > Scroll Delay to 100 milliseconds versus 0 msec solved the problem of “incomplete captures”.